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Two-Way Voice is another monitoring option offered by Protect America that is slightly different from the standard service. With this option a landline telephone connection is required, however the security company does not call your home phone in the event of an alarm being triggered.
Instead, the signal is transmitted via the telephone line, but the central monitoring facility contacts you through the command station itself. The GE home security station acts as an intercom, connecting you directly with your service company without having to pick up a phone.
This service allows everything from activating and deactivating your alarm to communicating with the security company to be centralized and controlled at the command station. The idea is to streamline communication between the customer and the alarm company to make things as easy and efficient as possible.
Talk with your family and see what option is most convenient, and always make sure the intercom is placed somewhere everyone in the house can access. This service requires an upgraded command station from the standard option.